We understand that unexpected situations may arise during your shopping experience. Please read our Refund Policy carefully to ensure your rights are protected.
✅ Refundable Cases:
1. Out of Stock / Unable to Purchase
• If an item is out of stock or cannot be sourced via personal shopping, we will notify you and issue a full refund.
2. Wrong Item or Missing Parts
• You must apply for a refund within 48 hours of receiving your order, and provide:
• Product photos / unboxing video
• Order ID and issue description
• Once verified, we will arrange for a refund or exchange.
❌ Non-Refundable Cases:
• Cancellation requests after a preorder item has been successfully purchased
• Dissatisfaction due to personal preference (e.g., color, size, style)
• Delays caused by third-party logistics (outside our control)
• Items that have been used or damaged by the customer
💳 Refund Method:
• Refunds will be processed within 3–7 working days once confirmed.
• Refunds will be issued via the original payment method (TNG eWallet or bank transfer).
• Shipping fees are non-refundable, unless the issue is our fault.
📞 Contact Us:
To request a refund, please contact us via:
• Instagram: @slimyao_shop
• WhatsApp: Contact us via the website button
📝 Notes:
We reserve the right to review all refund requests and make the final decision. Thank you for your understanding and support.
