We understand that unexpected situations may arise during your shopping experience. Please read our Refund Policy carefully to ensure your rights are protected.
β
Refundable Cases:
1. Out of Stock / Unable to Purchase
β’ If an item is out of stock or cannot be sourced via personal shopping, we will notify you and issue a full refund.
2. Wrong Item or Missing Parts
β’ You must apply for a refund within 48 hours of receiving your order, and provide:
β’ Product photos / unboxing video
β’ Order ID and issue description
β’ Once verified, we will arrange for a refund or exchange.
β Non-Refundable Cases:
β’ Cancellation requests after a preorder item has been successfully purchased
β’ Dissatisfaction due to personal preference (e.g., color, size, style)
β’ Delays caused by third-party logistics (outside our control)
β’ Items that have been used or damaged by the customer
π³ Refund Method:
β’ Refunds will be processed within 3β7 working days once confirmed.
β’ Refunds will be issued via the original payment method (TNG eWallet or bank transfer).
β’ Shipping fees are non-refundable, unless the issue is our fault.
π Contact Us:
To request a refund, please contact us via:
β’ Instagram: @slimyao_shop
β’ WhatsApp: Contact us via the website button
π Notes:
We reserve the right to review all refund requests and make the final decision. Thank you for your understanding and support.
